FAQs
# 📦 Frequently Asked Questions
**Welcome to EliteTrendX! Below are answers to some of the most common questions our customers ask.**
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### 🚚 SHIPPING & DELIVERY
**Q: How long does shipping take?**
A: Most orders are processed in 1–3 business days. Shipping times vary based on location:
- USA: 7–15 business days
- International: 10–20 business days
Tracking info will be sent to your email once your order ships.
**Q: Do you offer free shipping?**
A: Yes! We offer **free shipping on all orders over $50.**
**Q: Where do you ship from?**
A: We ship from trusted warehouses around the globe to ensure the fastest delivery based on your location.
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### 🔎 ORDER & TRACKING
**Q: How do I track my order?**
A: Once your order ships, you'll get a tracking number by email. You can track your order [here](#) or visit our **Track My Order** page.
**Q: I made a mistake on my order. Can I fix it?**
A: If your order hasn’t shipped yet, contact us ASAP at **support@elitetrendx.com** and we’ll help fix it.
**Q: My tracking shows “delivered,” but I didn’t get my package.**
A: Double-check your address, mailbox, and neighbors. If it still hasn’t shown up in 2 days, email us — we’ll investigate it for you.
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### 🔄 RETURNS & EXCHANGES
**Q: Do you accept returns?**
A: Yes, we offer a **30-day return policy**. If you’re not satisfied, contact us at **returns@elitetrendx.com** and we’ll guide you through it.
**Q: Can I exchange an item?**
A: Absolutely! If it’s unused and in original condition, we’ll help you exchange it. Email us at **support@elitetrendx.com**.
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### 💳 PAYMENTS & SECURITY
**Q: What payment methods do you accept?**
A: We accept all major credit cards, PayPal, Apple Pay, Google Pay, and more.
**Q: Is my payment info safe?**
A: 100% yes. Our site uses SSL encryption and Shopify's secure checkout to protect all transactions.
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### 🛍️ PRODUCTS & ORDERS
**Q: Are your products high quality?**
A: Absolutely. We source from top-rated suppliers and test everything to ensure quality, style, and durability.
**Q: Can I cancel my order?**
A: If your order hasn’t shipped yet, we can cancel it for you. Contact **orders@elitetrendx.com** ASAP.
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### 🤝 CONTACT US
**Q: How can I reach you?**
A: Our support team is available Mon–Fri. Reach us at:
- Email: **support@elitetrendx.com**
- General inquiries: **info@elitetrendx.com**
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### 🧠 Still have questions?
No problem — we’re here to help. Just shoot us a message and we’ll get back to you within 24 hours.
[📩 Contact Us](#)